Many of us wonder how some businesses outperform their competitors and what makes their customers remain loyal to them. These businesses have the ability to retain their customers through the years, despite the presence of similar businesses that offer the same products and services that they do. So, what sets them apart from their competitors? It’s [...]
When it comes to interacting with customers, personalization is the way to go. A study published in the Journal of Interactive Advertising found that you could trigger positive thoughts in your customer by simply mentioning their name in a marketing message. It gives them the impression that you care about their patronage of your products and [...]
Good customer service has always been one of the pillars of commercial success. For one, it helps you retain customers. They’re bound to come back when they’re happy about your products and services. It’s also great for your marketing. When customers are satisfied with your goods and services, they’ll likely recommend you to friends and family [...]
Personalized Communications offers live answering, virtual receptionist, and call center services for businesses of all sizes! And we are with you every step of the way! From technical support and common questions, to our software and security, we are committed to impeccable customer service! With technology and highly skilled telecommunications professionals, we are able to provide [...]
Customer support and customer experience might sound similar, but they actually can cover different aspects of your customer’s time with you. And though many call centers offer customer service (or customer support) they might not be delivering a great customer experience, too. Personalized Communications thinks that customer support without a great experience, or vice versa, misses [...]
Whether you choose a call center, virtual receptionist, live answering service, or to do it all in-house yourself, there are some phone etiquette lessons you need to know. Customer care isn’t just about answering the phone, or even listening. True customer care is about making the caller feel understood, appreciated, and valued, as well as instilling [...]
