Customer support and customer experience might sound similar, but they actually can cover different aspects of your customer’s time with you. And though many call centers offer customer service (or customer support) they might not be delivering a great customer experience, too. Personalized Communications thinks that customer support without a great experience, or vice versa, misses [...]
Long customer wait times on the phone lead to customer frustration and an overall drop in how that brand or business is viewed – don’t let that happen to you. Instead, use tried and true tactics to reduce your customer wait times (and their frustration) and be looked at as a company who values their customers’ [...]
Whether you choose a call center, virtual receptionist, live answering service, or to do it all in-house yourself, there are some phone etiquette lessons you need to know. Customer care isn’t just about answering the phone, or even listening. True customer care is about making the caller feel understood, appreciated, and valued, as well as instilling [...]
It may sound strange to you, but your customers have plenty of things to teach you. When it comes to call centers, customers have concerns, expectations, and wishes. By listening to your customers and providing you with useful data, a call center will help you learn a variety of things that will make your business grow [...]
Businesses that can’t retain customers usually aren’t around for very long. For most companies, convincing customers to keep coming back is just as important as finding new customers, if not more important. What can businesses do to keep their customers coming back, instead of constantly scrambling to find new ones to replace them? Let’s take a [...]
