Call centers handle a large amount of confidential customer data regardless of what industry you are in. From helping customers with technical support to processing orders by phone, even medical answering services, or scheduling appointments, your virtual receptionist needs to operate with safety and data confidentiality first and foremost in their mind. Because of access to [...]
Though Personalized Communications has many services with many features, and works in numerous industries, we wanted to be clear, concise, and transparent about the biggest benefits that a live virtual receptionist service provides. Because, though we will cater to your specific needs and create the perfect unique package for you, some benefits are universal and can [...]
Your company shouldn’t ever have to miss a call, but what about when you are closed or when there just aren’t enough people to answer phones and help your customers at the same time? How do you choose between future and potential customers on the phones, and the current customers in your business right now? The [...]
Spikes in contact center volume are inevitable, no matter how slow your client’s flow of business. There will always be times where more people call in at a given time. Call centers have a responsibility to manage these spikes with as little interference in support or call queue flow as possible. From virtual receptionist services to [...]
