Survey

How To Increase Your Survey Response

By | 2018-01-05T01:38:26+00:00 December 29th, 2017|Categories: Answering Service, Customer Support, Survey|Tags: , , |

Understanding how your customers truly feel about your product and your company is important. By getting those raw details, you can better tailor your services to better meet customer expectations. One of the most convenient ways to get this information is to ask your customers to fill out a survey—but rarely do customers take the initiative [...]

Finding the Secret to Great Customer Service

By | 2017-06-13T22:00:45+00:00 June 29th, 2017|Categories: 24 Hour Answering Service, Answering Service, Survey|Tags: , |

It is no secret that providing great customer service helps distinguish businesses from the competitors in their respective markets and industries. In fact, it can be the deciding factor when a potential customer is “on-the-fence” about making a purchase when all other things are equal in regards to the quality and pricing of products and services. [...]

Customer Satisfaction Surveys: Qualitative vs. Quantitative Methods

By | 2016-10-31T21:52:07+00:00 July 15th, 2016|Categories: Survey|

When conducting customer support services surveys, there are two forms of questions you could include, which are qualitative and quantitative questions. Qualitative questions are considered “open-ended” questions, where respondents are free to respond and are not constricted to specific choices or options. Quantitative questions, on the other hand, are “closed-ended” questions and limit how respondents can [...]