Business Insight

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Best Practices for Conducting Surveys

By | 2016-10-31T21:52:09+00:00 January 9th, 2015|Categories: Business Insight, Call Center, Customer Support|

When done properly, surveys can give you a tremendous amount of valuable information about how the public and your customers view your organization. Surveys are useful for starting or improving community programs, promoting and expanding a business, and even tailoring the services of government agencies. Here are the best practices for conducting those useful surveys: Determine [...]

Hottest Business Predictions for 2015

By | 2016-10-31T21:52:09+00:00 January 5th, 2015|Categories: Answering Service, Business Insight, Call Center, Customer Support|

The ball has dropped, and 2015 is here! What do the business analysts have to say about what this year holds for business? In addition to innovation and technology improvements, this year is the year in which businesses that have learned to operate leaner and meaner begin to significantly outpace those with bloated budgets and fewer [...]

The employer mandate of the Affordable Care Act kicks into effect beginning January 1, 2015

By | 2016-12-12T22:00:01+00:00 January 5th, 2015|Categories: Business Insight, Customer Support|

The employer mandate of the Affordable Care Act kicks into effect beginning January 1, 2015. This bill has caused a lot of confusion, and some businesses have simply opted to pay the fines rather than try to navigate the murky waters of compliance. Here is what business owners and managers need to know this year [...]

What Services Should Your Business Outsource in 2015?

By | 2016-10-31T21:52:09+00:00 January 5th, 2015|Categories: Answering Service, Business Insight, Call Center, Customer Support|

This coming year is expected to be a big one for business, with analysts predicting that more new businesses will start up, while those businesses that reached solid footing in 2014 are slated for significant growth and expansion. One way businesses have found to grow and prosper while keeping costs low is by outsourcing. This used [...]

3 Ways to Cut Unnecessary Expenses and Improve Production This Year

By | 2016-10-31T21:52:09+00:00 January 2nd, 2015|Categories: Business Insight, Call Center|

Leaner, meaner, greener. That's what it takes to thrive in today's business world. How can your company cut the fat out of the budget, while still remaining productive and vital? Here are some great ideas for making operations leaner, meaner, and greener for 2015. 1. Reduce Energy Waste  The end of 2014 marked some of the [...]

3 Ways to Motivate Your Employees This Year

By | 2016-10-31T21:52:09+00:00 December 31st, 2014|Categories: Business Insight|

Digging out of the recession over the past couple of years has drained some life out of both employers and employees. Are your workers feeling the fatigue and stress? Rejuvenate them this year with some motivational techniques that are sure to encourage, inspire, and invigorate. 1. Offer Incentives for Meeting and Exceeding Goals  If the company [...]

3 Tricks for Boosting Your Business to New Heights This Year

By | 2016-08-25T17:07:20+00:00 December 29th, 2014|Categories: Business Insight, Call Center|

Heading into a new year is a great time to reevaluate how you're reaching your customers and find better ways of boosting sales to improve your bottom line. Here are three great ways to improve your customer outreach with timely innovations like better social media management, improved answering services, and new ways to provide customers with interesting [...]

4 Best Industries to Consider Starting a Business in This Coming Year

By | 2016-10-31T21:52:09+00:00 December 26th, 2014|Categories: Answering Service, Business Insight|

Thinking of starting a new business? Wondering what industries are booming, ripe for new offerings? Here is a list of the top businesses that will take off and soar during the year 2015. 1. eCommerce Think the market for online shopping is overloaded? Think again. Shoppers are turning to online retailers en masse for quick, convenient [...]

3 Ways to Avoid Business Failure in 2015

By | 2016-10-31T21:52:09+00:00 December 24th, 2014|Categories: Business Insight, Customer Support, Emergency Services, Inbound Call Center|

What does it take to succeed in today's business climate? More people are starting their own businesses than ever before, but common mistakes and a lack of understanding of the current business climate lead too many startups to failure. Here are the best mistakes to avoid to keep your business or startup afloat in 2015. 1. [...]