customer service

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4 Things Your Customers Are Teaching You

By | 2017-10-04T20:16:40+00:00 September 22nd, 2017|Categories: Answering Service|Tags: , |

It may sound strange to you, but your customers have plenty of things to teach you. When it comes to call centers, customers have concerns, expectations, and wishes. By listening to your customers and providing you with useful data, a call center will help you learn a variety of things that will make your business grow [...]

3 Customer Retention Tips to Keep Your Customers Coming Back

By | 2017-08-30T16:41:18+00:00 August 30th, 2017|Categories: Call Center, Customer Support, Quality Assurance|Tags: , , |

Businesses that can’t retain customers usually aren’t around for very long. For most companies, convincing customers to keep coming back is just as important as finding new customers, if not more important. What can businesses do to keep their customers coming back, instead of constantly scrambling to find new ones to replace them? Let’s take a [...]