Virtual Assistant

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Five Small Business Expansion Strategies

By | 2017-06-13T21:54:49+00:00 June 22nd, 2017|Categories: 24 Hour Answering Service, Answering Service, Call Center|Tags: , |

As your small business grows, you have opportunities to expand your operations and make your business bigger. There are several different expansion strategies you can use to help keep your business growing and still be able to deliver exceptional customer experiences. Establish a customer support call center. Retain the services of an experienced outsourced telephone answering [...]

How to Handle Emergency and High Volume Calls

By | 2017-04-10T22:34:42+00:00 April 29th, 2017|Categories: 24 Hour Answering Service, Answering Service, Call Center|Tags: , , |

Managing your customers’ expectations can be challenging during situations where there are emergencies and high call volumes. With emergencies, unless you have an after-hours answering service, you may not even be alerted to a problem until the next day when you start listening to voice mails or checking emails. With outsourced emergency call handling, you can [...]

Services Your Virtual Receptionist Can Provide

By | 2017-04-10T23:11:05+00:00 April 15th, 2017|Categories: Answering Service, Customer Support, Virtual Receptionist|Tags: , |

A virtual receptionist functions much like an actual receptionist in your office would. They answer phones, schedule appointments, update your calendar, schedule meetings, make phone calls to customers and clients, provide customer and technical support, route phone calls to other staff members, read and respond to emails, and more. However, there is one major exception: They [...]

Tips for Greener Business Initiatives

By | 2017-02-09T23:25:35+00:00 February 22nd, 2017|Categories: Answering Service, Call Center|Tags: , , |

You may be wondering how important eco-friendly and green initiatives are to your customers. In recent years, as awareness about the environment has grown, so, too, has the number of customers that specifically seek out those businesses which demonstrate they care about the environment. These types of customers also do not mind paying a little more [...]

How to Meet Customer Service Expectations

By | 2017-02-09T23:20:58+00:00 February 15th, 2017|Categories: Answering Service, Call Center, Inbound Call Center|Tags: , , |

To provide your customers with exceptional experiences, whether they are a brand new customer or a returning one, you need to pay attention to their needs. There are different ways in which they will communicate this with you, either through face-to-face conversations, email messages, telephone calls, or feedback left through an online review site. Do not [...]

Why Are Overseas Call Centers Returning to the United States?

By | 2017-01-18T21:22:25+00:00 January 29th, 2017|Categories: 24 Hour Answering Service, Answering Service, Call Center|Tags: , , |

A common trend in the 1990s and 2000s for businesses was to outsource their call centers and telephone answering services to companies overseas in countries like India and the Philippines. However, after the major United States recession in the mid-to-late 2000s, it started to cause a shift in the industry, as U.S.-based businesses questioned more than [...]

The Benefits of Your Own Personal 24/7 Live Agents

By | 2017-01-18T21:04:16+00:00 January 15th, 2017|Categories: Answering Service, Customer Support, Virtual Receptionist|Tags: , , |

As you start off the new year, it is important to set both short term and long term goals and objectives you want to achieve to grow your small business this year. Part of normal business growth is hiring new employees to perform a variety of business functions and tasks. However, finding the right people with [...]

The Importance of Bilingual Answering Services

By | 2016-12-19T18:16:56+00:00 December 22nd, 2016|Categories: Answering Service, Emergency Services|Tags: , , |

In today’s markets, having bilingual or multilingual employees to answer phone calls has become an essential part of doing business. One language that has been growing significantly in the United States is Spanish. Other languages that are becoming more common in the business world are Chinese and Portuguese. Not having a bilingual person to answer phone [...]

How a Virtual Receptionist for the Holidays Can Benefit Your Business

By | 2016-12-16T23:23:18+00:00 December 15th, 2016|Categories: Answering Service, Customer Support|Tags: , |

In recent years, one common trend for businesses is to shut down during the week between Christmas and New Year’s because this is one of the slowest times of years for certain industries. Just because your business is closed for the holiday season, it does not mean you have to return to find your voice mail [...]