According to the Harvard Business Review, investing in new customers can be anywhere from 5 and 25 times more expensive than retaining existing ones. This is especially true now that the link between companies and customers is closer than ever because of the internet and social media. Having a team of virtual and remote receptionists can [...]
You need a vacation. And it is perfect timing with the holiday season unfurling all around us, but just because you’re on vacation that doesn’t mean your business has to stop too! With Personalized Communications, your virtual receptionist can handle all calls, questions, and communications with your customers - even as you unplug on your vacation. [...]
Many companies have moved to remote work due to COVID-19 and trying to slow the spread, and though working from home may be safer for many, it can be difficult for some professions. Homes are noisy, have distractions, and with students often learning from home as well, it can be hard to be on the phone [...]
Deciding if your business needs a virtual answering service might not be a difficult choice but choosing a call center to provide your needed services sure can be! That is why Personalized Communications wanted to bring you our handy list of the 6 signs you should be looking for when hiring a virtual answering service. It [...]
