The Breakdown of an Interactive Voice Response System

By |2018-04-09T17:22:34+00:00April 22nd, 2018|Categories: Call Center|Tags: , |

The calls don’t stop just because you are busy. One of the biggest causes of customer dissatisfaction and lost business is not being able to get a representative of a business on the phone or being routed through an endless, confusing phone menu just to speak to a human being. Thanks to Interactive Voice Response Systems, [...]