Any experienced business owner can attest to how important repeat customs are to success. According to Small Business Trends, the average repeat customer spends around a third more than new customers. And a 5 percent increase in customer retention can boost profitability by up to 95 percent. Although acquiring new business is important, investment in retention [...]
Without a proper pre-employment screening procedure, you are putting your business at risk. For this, outsourcing is one of the best options for small companies to screen their applicants. In this blog, Always Answer discusses why it is more effective and efficient to outsource your employee screening, especially if you are a small-to-medium enterprise. Cost + [...]
A background check is a critical step in the recruitment process. By verifying information provided by the applicant, you can rest assured that your company hires only qualified and honorable people. What Can be Covered by Employee Screening? A pre-employment background check typically reviews the following information: Identity verification – Name, social security number, and right [...]
Small businesses, medium, even large businesses can greatly benefit from a business phone answering service in order to streamline processes and give employees time to get their own work done, not answering phones about directions or hours or other simple questions. And though online is growing, especially to answer questions, people still call - often. Make [...]
Business phone answering services are not just for large corporations. They can help any industry of any size in a multitude of ways! With our many answering service features, there is something for every need in every industry. Check out our business answering features to see which can help your customers, your communication, and improve your [...]
Many small businesses are opening again or beginning to post COVID-19 shutdowns. Whether you are opening with new hours, new procedures, or new capacity limits - your customers and clients need to know what is going on, when, and how they can reach you to have their questions answered. There are a few ways that a [...]
Testimonials are more than just words on a page, because testimonials aren’t a part of traditional marketing efforts. Instead, testimonials are a direct reflection of actual service and customer care. In many ways, testimonials are actually the other side of the coin from traditional marketing. Traditional marketing says ‘look how amazing my answering service or call [...]
The right call center services can be the best resource for your small business. It can save you the stress and resources of extra staffing and maintaining a larger payroll, purchasing computer equipment, expanding your telephone system, paying more in building utilities, overnight security, and all the other fees that sneak up on you by having [...]
No doubt, times are difficult right now for many small businesses, which is why Personalized Communications has paused our normally-scheduled content campaigns and marketing strategies to bring practical and helpful articles related to current times to our clients. This means that instead of talking about the summer season and our 24/7 live call services, we wanted [...]
Personalized Communications cares about our client’s safety first and foremost, which means we want to keep you and our team informed and served, because we’re all in this together. During these difficult times due to COVID-19, Personalized Communications wants to make sure we are looking out for the safety of our workers, as well as making [...]
