Business Insight

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Why Excellent Customer Service Is Important for Nonprofits

By | 2016-10-31T21:52:08+00:00 May 20th, 2015|Categories: Business Insight, Call Center, Customer Support|

When you run a nonprofit, the quality of customer service your supporters get from your call center and personal representatives is just as important as it would be if you were a business. In fact, it may be even more important. To members of the public looking to become volunteers, supporters, and donors, how they feel [...]

Why Customer Care Matters

By | 2016-10-31T21:52:08+00:00 April 28th, 2015|Categories: Answering Service, Business Insight, Customer Support|

Helpful service is the foundation of every business, as it’s the best way to ensure customer satisfaction and to keep people coming back. Work with in-house teams, or outsource support to customer service call centers to keep clientele happy with the experience of shopping for your products or services. Here are just a few reasons why [...]

How to Attract the Best Talent to Your Small Business

By | 2016-10-31T21:52:08+00:00 April 7th, 2015|Categories: Business Insight, Customer Support|

Small businesses succeed thanks to the work of their employees. When a business fills even its lowest ranking positions with smart, talented, and enthusiastic workers, its chances of succeeding in its goals and meeting its customers needs become much greater compared to their competitors who don't pay as much attention to the quality of their employees. [...]

How to Protect Your Small Business from Cyber Crime

By | 2016-10-31T21:52:08+00:00 March 29th, 2015|Categories: Business Insight, Customer Support|

Small businesses are perfect targets for hackers attempting to gain information to commit various acts of cyber crime. Most small businesses have vulnerabilities which are easy to exploit due to the lack of employee training, unsecure network and Internet connections, and improper call handling procedures. Fortunately, there are several things you can do, such as outsource [...]

3 Tips for Making a Small Marketing Budget Count

By | 2016-10-31T21:52:08+00:00 March 24th, 2015|Categories: Business Insight, Customer Support|

Marketing: it's something that every small business needs to do, but something that most small businesses struggle to afford. Finding effective marketing solutions that fit your small business's advertising budget (if you even have an advertising budget) can be a difficult task. If you're struggling to get your call center's phones ringing, try these low-budget marketing [...]

4 Tips for Providing the Best Customer Service in 2015

By | 2016-10-31T21:52:08+00:00 March 17th, 2015|Categories: Business Insight, Customer Support|

If there's one thing we've learned running a modern call center, it's that today's customers expect a high level of customer service from the companies they do business with. Whatever your industry, it's important to provide your customers with the highest level of support possible. Make 2015 the year your business recommits to customer service, by [...]

How Technology Has Changed Customer Service

By | 2016-10-31T21:52:08+00:00 March 15th, 2015|Categories: Answering Service, Business Insight, Customer Support, Inbound Call Center|

The core principle of customer service has remained the same over the years: Address the customers’ concerns, and be supportive and friendly. However, in today’s technology-driven society, much has changed in regards to call handling, self-service options, and customer feedback. Most call centers have automated answering systems which prompt customers for various responses to ensure they [...]

5 Important Small Business Trends of 2015

By | 2016-10-31T21:52:08+00:00 March 8th, 2015|Categories: Business Insight, Customer Support|

What are the small business trends of 2015 that entrepreneurs need to know about? In this post, we've picked five of the biggest changes and issues affecting the marketplace for small business owners. 3D Printers and Small Batch Manufacturing- 3D printing, or "additive manufacturing," has been talked about a lot over the last few years. But [...]