Many small businesses are opening again or beginning to post COVID-19 shutdowns. Whether you are opening with new hours, new procedures, or new capacity limits - your customers and clients need to know what is going on, when, and how they can reach you to have their questions answered. There are a few ways that a [...]
The right call center services can be the best resource for your small business. It can save you the stress and resources of extra staffing and maintaining a larger payroll, purchasing computer equipment, expanding your telephone system, paying more in building utilities, overnight security, and all the other fees that sneak up on you by having [...]
No doubt, times are difficult right now for many small businesses, which is why Personalized Communications has paused our normally-scheduled content campaigns and marketing strategies to bring practical and helpful articles related to current times to our clients. This means that instead of talking about the summer season and our 24/7 live call services, we wanted [...]
Personalized Communications cares about our client’s safety first and foremost, which means we want to keep you and our team informed and served, because we’re all in this together. During these difficult times due to COVID-19, Personalized Communications wants to make sure we are looking out for the safety of our workers, as well as making [...]
Times are difficult right now for many small businesses, and while some are experiencing hits from state and city closure safety procedures, some industries are experiencing call spikes due to client questions, concerns, or orders. Nothing says ‘your call is important to us’ like having a friendly voice on the other end of the line, no [...]
Did you know that many industries are already booming in 2020? And of course, some are huge corporations that have been building their foundation for many years – but many areas also are booming for small businesses, which means they will need more business services support in 2020! Though huge areas and companies, like those working [...]
Small businesses are more than merely numerous in the US, in fact, they account for over 99% of all businesses and number over 30 million! What does this mean? Well, besides the fact that the saying ‘small businesses are the backbone of America’ is true, it also means that small businesses often have very different needs, [...]
Much like our live answering services, there is a lot of variety in call center services. And though variety is the spice of life, it can also lead to some confusion, some miscommunication, and even some poor business decisions. However, at Personalized Communications, we want you to have all the details and knowledge so that you [...]
Personalized Communications offers a wide range of services because we know that our clients and their businesses are varied and unique. But what are the main forms of answering services? What are the differences? And what should you choose for your specific small business? It seems that with more variety comes more anxiety – but it [...]
