Receptionist services can be a lifesaver for a property management firm. Having a designated team answer your calls, take messages, schedule appointments and seamlessly connect your potential tenants and your staff for lease signings or meetings can save you hours. Plus, having a good receptionist service can mean the difference between work being a drag and [...]
The “Internet of Things” is taking over, and people are now communicating through text and social media platforms more than ever before. Yet businesses still turn to call centers to help them provide support, even if support often happens through alternative channels. The reality is that we still need call centers in the modern world. From [...]
The Internet of Things (IoT): Can it improve customer experience for the better? And, if so, how can phone answering services capitalize on it to improve call efficiency and success rates? We review these critical questions by highlighting four major IoT supplement benefits right here, in this post. From product improvement to better client support coverage, [...]
In the call center, proper organization is the key to ensuring that call-ins are routed to the right people at the right time. One of the strategies used to achieve efficient call routing is that of call disposition codes—labels that identify who’s calling, where they’re channeling in from, and what they’re calling for. If your sales [...]
Call centers are incredibly useful for businesses of various sizes. Rather than having to staff an entire department which is responsible for taking calls, a business can rely on a call center to handle this vital function. As a business owner, it’s easy to see the appeal in this option, but how do you know if [...]
Outstanding Service Earns Award of Excellence Personalized Communications wins coveted ATSI Award of Excellence Personalized Communications has been honored with the exclusive ATSI 2018 Award of Excellence for the 12th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including [...]
With each New Year come new business trends to be aware of. In the ever-competitive business world, it's important to keep tabs on trends to ensure that you're always one step ahead of other companies in your industry. Here are 3 business trends for 2018 that you’ll want to consider employing. Blockchain If you've seen the [...]
As a business owner, chances are that you've made some personal New Year’s resolutions. Maybe you want to lose weight, quit smoking, or take more time to explore the world. While personal resolutions are important, have you ever thought about creating New Year’s resolutions for your company? A resolution is all about making changes and doing [...]
Understanding how your customers truly feel about your product and your company is important. By getting those raw details, you can better tailor your services to better meet customer expectations. One of the most convenient ways to get this information is to ask your customers to fill out a survey—but rarely do customers take the initiative [...]
Customer satisfaction is what sets your company apart from your competitors. By personalizing your customer service, your customers will immediately get the feeling that they are valued and cared for. No one wants to feel like a number in a long list of calls. Personalized and engaging conversation is what will keep your customers coming back. [...]
