Your company shouldn’t ever have to miss a call, but what about when you are closed or when there just aren’t enough people to answer phones and help your customers at the same time? How do you choose between future and potential customers on the phones, and the current customers in your business right now? The [...]
Personalized Communications gets a lot of questions about our services, packages and what each service means. In fact, many clients have difficulty distinguishing between answering services, a virtual office, or a marriage of the two – virtual office call answering services. If your business wants to know more about virtual office call answering services, or a [...]
A storm rolls through your city and while you’re watching in awe and marveling at the cracks of lightning and rolling thunder, your business could be down. Whether your business is down because of a downed power line, debris-filled roads, or a lack of staffing, your customers need support even when your business isn’t able to [...]
Let’s set the scene: it’s a windy, rainy afternoon, a storm for the books and suddenly, with nothing more than a flicker and a zap, your power goes out. Pitch black, no telephones, no internet. What do you do? For a typical household, this marks an inconvenience and bustling about to grab the candles and flashlights. [...]
Receptionist services can be a lifesaver for a property management firm. Having a designated team answer your calls, take messages, schedule appointments and seamlessly connect your potential tenants and your staff for lease signings or meetings can save you hours. Plus, having a good receptionist service can mean the difference between work being a drag and [...]
From downloaded shopping apps to automated voice recognition, from virtual answering service systems and the tools we provide our customers to make their experiences better, technology can be both a blessing and a hindrance for businesses of all sizes. Even with all the latest advances, there is one important aspect missing from these customer service tools: [...]
A virtual receptionist functions much like an actual receptionist in your office would. They answer phones, schedule appointments, update your calendar, schedule meetings, make phone calls to customers and clients, provide customer and technical support, route phone calls to other staff members, read and respond to emails, and more. However, there is one major exception: They [...]
No one likes waiting in lines or on endless hold to speak to someone. The longer a customer has to wait, the more upset they can become, unhappy with your business and its products and services. There are different things you can do to help reduce overall wait times and make experiences more pleasant. Identify where [...]
It can be difficult running your own business when it seems like everything you have to do is a priority. However, if you try to tackle every detail, business meeting, phone call, and customer experience, you will soon find not only are you spread too thin but, also, the attention your business needs is, too. To [...]
As you start off the new year, it is important to set both short term and long term goals and objectives you want to achieve to grow your small business this year. Part of normal business growth is hiring new employees to perform a variety of business functions and tasks. However, finding the right people with [...]
