As a real estate agent, it is not uncommon to spend the majority of your day on the telephone talking to people. Your business relies on your ability to be personable and friendly to home buyers, and for sellers to sign a contract with you to represent them during their real estate transaction. With so much [...]
Contractors and HVAC business owners often have seasonal operations where virtual receptionists are beneficial. During the off-months, or slow periods, you might be able to answer all of your phone calls and set appointments. However, once things pick up and the phone is ringing off the hook, either you have to stop working to take calls, [...]
Starting a new business often involves spending numerous hours each day devoted to some aspect of your new operation, from making phone calls to potential investors and establishing new vendor relationships to fielding phone calls from potential customers. It is no wonder why so many new entrepreneurs quickly find themselves getting burned out and sometimes walking [...]
There are numerous phrases than can turn a fairly standard phone call from a customer into a truly horrible experience for the caller, as well as the call center agent handling the call. The reason these phrases have become big turn-offs for customers is largely due to their overuse, or their implied meanings, which are often [...]
Protecting the personal information of your customers is something call centers need to take seriously. Many contact centers are often surprised to discover they are not compliant in all areas of security when it comes to protecting both customer and employee data. Whether you outsource your call center services, have your own in-house call center, or [...]
Physician practices are not always that familiar with the benefits of using a call center for their office. They might assume call centers are just for retail businesses, and have misconceptions about calls having to be answered overseas or about not being able to receive emergency calls and messages in a time fashion. However, call centers [...]
As your business grows, it is not uncommon to find you are having less and less time to take care of essential core business functions. You might find yourself on the phone for hours on end with current and potential clients and customers. On the other hand, you may discover you are not able to take [...]
There are several benefits your business can gain when you implement virtual receptionist answering services. Many small- and medium-sized businesses can find it challenging to ensure there is adequate phone coverage during business hours to handle call volumes, as well as after-hours customer service support. Both of these issues are easily overcome and just one of [...]
