The Unsung Benefits of Offering Bilingual Customer Service
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The Unsung Benefits of Offering Bilingual Customer Service

Bilingual Agents

The Unsung Benefits of Offering Bilingual Customer Service

By Personalized Communications|2022-02-01T09:26:07+00:00January 3rd, 2022|Categories: Bilingual Agents|Tags: Answering Service, bilingual agents, Call Center|

Keeping your customers happy is essential to maintaining and increasing sales. Customers base the quality of 70% of their buying experiences on how they feel businesses treat them, and the majority of them will decide against a purchase if customer service is poor. If you offer customer service in just one language, you lower your chances [...]

Why You Need Bilingual Live Answering Services from Personalized Communications
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Why You Need Bilingual Live Answering Services from Personalized Communications

Answering Service, Bilingual Agents

Why You Need Bilingual Live Answering Services from Personalized Communications

By Personalized Communications|2021-02-03T16:42:49+00:00October 25th, 2019|Categories: Answering Service, Bilingual Agents|Tags: Answering Service, bilingual agents, Call Center|

At Personalized Communications, we think everyone deserves to be spoken to in the language of their choice that they are most comfortable communicating in! And that is why we offer bilingual agents for all of your call center needs. Did you know that 27% of Texans speak Spanish? And for many, Spanish is their first language, which [...]