Business Insight

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The Benefits of Having Customer Testimonials on a Business Website

By | 2016-10-31T21:52:08+00:00 March 8th, 2015|Categories: Business Insight, Call Center, Customer Support|

Today’s consumers might seem more vocal than they were in the past, when it comes to customer service and overall shopping experiences. In the past, consumers would share positive and negative experiences by word of mouth with their friends, family, and co-workers. While some still do this, nowadays more people express themselves through social media sites, [...]

Different Types of Answering Services

By | 2016-10-31T21:52:09+00:00 March 1st, 2015|Categories: Answering Service, Business Insight, Call Center|

Answering services can be an invaluable tool for businesses in a wide range of industries, from healthcare to manufacturing. These “virtual receptionists” are an excellent option for businesses that don’t need or cannot afford to hire additional part or full-time staff to handle the broad range of functions a live answering service can provide. These services [...]

Using Social Media to Interact with Your Customers

By | 2016-10-31T21:52:09+00:00 February 4th, 2015|Categories: Business Insight, Customer Support|

In today's business environment, having an active social media presence can be as important as every other part of your sales, marketing, and customer service operations. Social media can be used to resolve customer complaints, advertise your products and services, and to entice customers to pick up the phone and contact your secretary or answering service. [...]

3 Tips for Running a Successful Non-Profit Organization

By | 2016-10-31T21:52:09+00:00 February 2nd, 2015|Categories: Answering Service, Business Insight, Call Center|

Non-profits don't operate so differently from for-profit organizations when you get to the nitty-gritty of the matter. Non-profits have to generate an inflow of money, get their message out, manage their resources, and maintain a solid public image. If you approach running a non-profit like a business, your cause will see tremendous success. 1. Invest in [...]

Disaster Preparedness 101

By | 2016-07-14T03:31:40+00:00 January 30th, 2015|Categories: Business Insight, Call Center, Emergency Services|

What do fires, earthquakes, tornadoes, floods, and hurricanes all have in common? Nobody who became a victim of any of these disasters saw it coming or expected it to happen. But don't worry -- the majority of businesses that develop sound disaster preparedness plans come out of the situation just fine, especially when they have offsite [...]

3 Tips to a Safe, Secure Workplace

By | 2016-10-31T21:52:09+00:00 January 28th, 2015|Categories: Bilingual Agents, Business Insight, Emergency Services, Inbound Call Center, Outsourced Call Center|

Recently, the news headlines have been dominated by tragedy. Coffee shops, factories, and ordinary workplaces have been instantly and irreversibly catapulted into chaos and mayhem. Have you considered beefing up security to keep your workers safe? Here are three tips for providing better security against the unknown and unknowable, including how quality answering services can help. [...]

How to Choose a Recession-Proof Business before the Next Economic Meltdown

By | 2016-10-31T21:52:09+00:00 January 26th, 2015|Categories: Business Insight, Call Center|

How did your business fare during the recent recession? If it scared you, there are lots of recession-proof business endeavors to choose from. These businesses thrive even when people pull their spending on fancy clothes, luxury cars, and high-end latte drinks. What People Still Need When Money Is Tight What are the two things we can [...]

What Your Business Needs to Know about Big Data

By | 2016-10-31T21:52:09+00:00 January 23rd, 2015|Categories: Business Insight, Call Center, Customer Support|

If you read much of anything business-related these days, it won't be long before you stumble on something about big data. Big data isn't a buzzword or a passing trend. It's real, and it is important for the future landscape of business. However, big data isn't always worth the investment. Here's what you need to know [...]

Trends in Sales Positions for 2015

By | 2016-10-31T21:52:09+00:00 January 21st, 2015|Categories: Answering Service, Business Insight|

Does your company depend heavily on a staff of salespeople? If so, you'll want to take note of these trends for the coming year. Sales is changing in a big way, and companies that leverage the new sales techniques and endow sales workers with the tools they need, like virtual assistants and the right content marketing, can end [...]

How to Compete With Businesses That Can Afford More Employees

By | 2016-10-31T21:52:09+00:00 January 19th, 2015|Categories: Business Insight, Call Center, Customer Support|

According to market analysts, 2015 is slated to be the year that the United States (and, with luck, many sister nations around the world) finally pull out of the remnants of the recent economic recession. What does this mean for your small to mid-sized business? It means that more companies will be hiring and, to stay [...]