Running a small business is hard, and there always seem to be new expenses popping up, new hurdles to jump, and new scheduling and staffing issues to address. But what if we could offer something that would make your business easier, run smoother, and even save you money? Many of our answering service clients are small [...]
Did you know that many industries are already booming in 2020? And of course, some are huge corporations that have been building their foundation for many years – but many areas also are booming for small businesses, which means they will need more business services support in 2020! Though huge areas and companies, like those working [...]
The business world, regardless of your industry, is constantly changing and growing – which means you need to keep your finger on the pulse when it comes to business trends and where industry standards are heading. Luckily, for business communication trends, Personalized Communications has done the leg work for you! We pride ourselves on keeping up [...]
Personalized Communications has been serving you since 1975 as your premier 24-hour inbound call center, and we’re proud to be a part of your community! We wanted to share our mission and history with our many loyal clients and say thank you for all the decades you’ve given us. Personalized Communications | Our Story The short [...]
Have you ever run a classified ad to search for new employees or used one of the many job-finding sites? They can be both a blessing and a burden because though you get your information and job openings in front of many more applicants and therefore find more qualified individuals, you will also get a lot [...]
Small businesses are more than merely numerous in the US, in fact, they account for over 99% of all businesses and number over 30 million! What does this mean? Well, besides the fact that the saying ‘small businesses are the backbone of America’ is true, it also means that small businesses often have very different needs, [...]
There are many reasons for a spike in call volume, but that doesn’t mean it’s any easier for your team to handle. Let’s take a look at the most common reasons these spikes happen, as well as how to best handle these upticks in calls – because even during busy hours, your callers and customers shouldn’t [...]
Long customer wait times on the phone lead to customer frustration and an overall drop in how that brand or business is viewed – don’t let that happen to you. Instead, use tried and true tactics to reduce your customer wait times (and their frustration) and be looked at as a company who values their customers’ [...]
Personalized Communications offers a wide range of services because we know that our clients and their businesses are varied and unique. But what are the main forms of answering services? What are the differences? And what should you choose for your specific small business? It seems that with more variety comes more anxiety – but it [...]
Having a team of customer service reps available around the clock is costly, especially for small companies. For companies looking to give off the feeling that they're always available, using voicemail seems like a viable option, but sending customers to voicemail may actually be hurting your business. Highly Impersonal One of the biggest problems with [...]
