Virtual Receptionist

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The Value of Customer Service in the Age of Automation

By | 2017-05-11T18:46:03+00:00 May 15th, 2017|Categories: Answering Service, Call Center, Virtual Receptionist|Tags: , |

From downloaded shopping apps to automated voice recognition, from virtual answering service systems and the tools we provide our customers to make their experiences better, technology can be both a blessing and a hindrance for businesses of all sizes. Even with all the latest advances, there is one important aspect missing from these customer service tools: [...]

Services Your Virtual Receptionist Can Provide

By | 2017-04-10T23:11:05+00:00 April 15th, 2017|Categories: Answering Service, Customer Support, Virtual Receptionist|Tags: , |

A virtual receptionist functions much like an actual receptionist in your office would. They answer phones, schedule appointments, update your calendar, schedule meetings, make phone calls to customers and clients, provide customer and technical support, route phone calls to other staff members, read and respond to emails, and more. However, there is one major exception: They [...]

Tips to Decrease Customer Wait Times

By | 2017-03-17T23:44:00+00:00 March 29th, 2017|Categories: Answering Service, Customer Support, Virtual Receptionist|Tags: , |

No one likes waiting in lines or on endless hold to speak to someone. The longer a customer has to wait, the more upset they can become, unhappy with your business and its products and services. There are different things you can do to help reduce overall wait times and make experiences more pleasant. Identify where [...]

Five Things to Prioritize When Running Your Business

By | 2017-03-17T23:24:30+00:00 March 8th, 2017|Categories: Answering Service, Call Center, Virtual Receptionist|Tags: , , |

It can be difficult running your own business when it seems like everything you have to do is a priority. However, if you try to tackle every detail, business meeting, phone call, and customer experience, you will soon find not only are you spread too thin but, also, the attention your business needs is, too. To [...]

The Benefits of Your Own Personal 24/7 Live Agents

By | 2017-01-18T21:04:16+00:00 January 15th, 2017|Categories: Answering Service, Customer Support, Virtual Receptionist|Tags: , , |

As you start off the new year, it is important to set both short term and long term goals and objectives you want to achieve to grow your small business this year. Part of normal business growth is hiring new employees to perform a variety of business functions and tasks. However, finding the right people with [...]

Real Estate Agents: How a Virtual Receptionist Can Benefit You

By | 2016-12-12T22:06:34+00:00 November 22nd, 2016|Categories: Customer Support, Virtual Receptionist|

As a real estate agent, it is not uncommon to spend the majority of your day on the telephone talking to people. Your business relies on your ability to be personable and friendly to home buyers, and for sellers to sign a contract with you to represent them during their real estate transaction. With so much [...]

Virtual Receptionists for Contractors and HVAC Businesses

By | 2016-10-31T21:52:05+00:00 October 29th, 2016|Categories: Virtual Receptionist|

Contractors and HVAC business owners often have seasonal operations where virtual receptionists are beneficial. During the off-months, or slow periods, you might be able to answer all of your phone calls and set appointments. However, once things pick up and the phone is ringing off the hook, either you have to stop working to take calls, [...]

Entrepreneurs Benefit from Virtual Receptionists

By | 2016-10-31T21:52:05+00:00 October 22nd, 2016|Categories: Virtual Receptionist|

Starting a new business often involves spending numerous hours each day devoted to some aspect of your new operation, from making phone calls to potential investors and establishing new vendor relationships to fielding phone calls from potential customers. It is no wonder why so many new entrepreneurs quickly find themselves getting burned out and sometimes walking [...]

Phrases Customer Service and Call Center Agents Should Avoid

By | 2016-10-31T21:52:05+00:00 October 15th, 2016|Categories: Call Center, Virtual Receptionist|

There are numerous phrases than can turn a fairly standard phone call from a customer into a truly horrible experience for the caller, as well as the call center agent handling the call. The reason these phrases have become big turn-offs for customers is largely due to their overuse, or their implied meanings, which are often [...]

Verify Call Center Security Standards

By | 2016-10-31T21:52:07+00:00 September 8th, 2016|Categories: Business Insight, Call Center, Quality Assurance, Virtual Receptionist|

Protecting the personal information of your customers is something call centers need to take seriously. Many contact centers are often surprised to discover they are not compliant in all areas of security when it comes to protecting both customer and employee data. Whether you outsource your call center services, have your own in-house call center, or [...]