Live virtual receptionists can take away a lot of the busywork you or your employees often have to wade through. This leaves you time to finish your main duties and focus on your most important functions - like providing excellent service and products to your customers or clients! Whether you are an independent contractor who wants [...]
Live receptionist services (or a virtual receptionist) performs the same tasks as your in-house receptionist, but of course, they work remotely, or virtually. They can handle incoming calls, take messages, transfer calls, make outgoing calls, book appointments, remind clients and patients of appointments, and more! And in the era of COVID-19 when you may or may [...]
Call centers handle a large amount of confidential customer data regardless of what industry you are in. From helping customers with technical support to processing orders by phone, even medical answering services, or scheduling appointments, your virtual receptionist needs to operate with safety and data confidentiality first and foremost in their mind. Because of access to [...]
If you work in technology, healthcare, or property management – then you might just need a virtual receptionist. But why? What do these industries involve that makes their need for a 24/7 live agent or virtual receptionist so much greater? Let’s dive into these industries as well as the aspects of a virtual receptionist that make [...]
Deciding if your business needs a virtual answering service might not be a difficult choice but choosing a call center to provide your needed services sure can be! That is why Personalized Communications wanted to bring you our handy list of the 6 signs you should be looking for when hiring a virtual answering service. It [...]
Both answering services and virtual receptionists offer over-the-phone support in many ways for your clients, customers, or potentials. But there seems to be a lot of confusion regarding their differences and how you should go about choosing one over the other. Many articles on this topic have a clear leaning – telling you that the service you [...]
Though Personalized Communications has many services with many features, and works in numerous industries, we wanted to be clear, concise, and transparent about the biggest benefits that a live virtual receptionist service provides. Because, though we will cater to your specific needs and create the perfect unique package for you, some benefits are universal and can [...]
Answering Services can be highly helpful for many small businesses, especially those who don’t have the staffing power to have 24/7 coverage or an in-house receptionist. But if answering services were perfect for everyone, well, then everyone would utilize them, right? So, why doesn’t every business with a phone line have answering services? Because there are [...]
The beauty of working with a veteran, tested and true call center and live answering service company like Personalized Communications, is that we have the experience and expertise, knowledge and foundation, history and varied services to meet any needs you may have. Are you in a specific industry? Need a specific service or feature? Are you [...]
Personalized Communications wants your business to thrive, and we want you to be able to stay in the loop, even after-hours. That means we want to support your business, clients, and customers to the very best of our ability. Supporting you takes long-standing experience and a great team, along with the right technology and tools. Personalized [...]
