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So far Personalized Communications has created 520 blog entries.

Five Ways to Earn Trust from Customers

By | 2016-10-31T21:52:07+00:00 September 15th, 2016|Categories: Answering Service, Business Insight|

Earning the trust from customers can seem challenging for businesses of all sizes. One way to start to develop a customer’s trust and keep it is through consistency. San Antonio answering service Personalized Communications offers the following ways you can help earn trust and keep it. Always Smile – Your customers can tell if you are [...]

Verify Call Center Security Standards

By | 2016-10-31T21:52:07+00:00 September 8th, 2016|Categories: Business Insight, Call Center, Quality Assurance, Virtual Receptionist|

Protecting the personal information of your customers is something call centers need to take seriously. Many contact centers are often surprised to discover they are not compliant in all areas of security when it comes to protecting both customer and employee data. Whether you outsource your call center services, have your own in-house call center, or [...]

A Brief History of Call Centers

By | 2016-10-31T21:52:07+00:00 August 29th, 2016|Categories: Call Center, Customer Support, General|

Long before call centers were known as such, there was a different type of “call center,” often referred to as a “phone room.” Phone rooms were centralized areas of a business where all inbound calls were answered by telephone operators. For those of you old enough to remember corded phones, another form of call center was [...]

Call Centers for Doctor’s Offices

By | 2016-10-31T21:52:07+00:00 August 22nd, 2016|Categories: Business Insight, Call Center, Customer Support, Outsourced Call Center, Virtual Receptionist|

Physician practices are not always that familiar with the benefits of using a call center for their office. They might assume call centers are just for retail businesses, and have misconceptions about calls having to be answered overseas or about not being able to receive emergency calls and messages in a time fashion. However, call centers [...]

Comparing a Virtual Receptionist to an Actual Receptionist

By | 2016-10-31T21:52:07+00:00 August 15th, 2016|Categories: Answering Service, General, Quality Assurance|

Receptionists are often the first person your customers, vendors, and clients speak to when calling your business. They set the tone and provide the first impressions callers receive about your operation. It is important to ensure you have the best person answering your phone calls, in order to make good and lasting impressions. Finding the ideal [...]

Why Hire a Virtual Receptionist for a Home-Based or Small Business?

By | 2016-10-31T21:52:07+00:00 August 8th, 2016|Categories: Call Center, Customer Support, Outsourced Call Center, Virtual Receptionist|

As your business grows, it is not uncommon to find you are having less and less time to take care of essential core business functions. You might find yourself on the phone for hours on end with current and potential clients and customers. On the other hand, you may discover you are not able to take [...]

Five Industries That Need a Call Center Answering Service

By | 2016-10-31T21:52:07+00:00 July 29th, 2016|Categories: Call Center|

Professional call center answering services are in high demand in essentially every industry imaginable. This is due to businesses of all sizes needing to be able to provide customer service options beyond selling products and/or services. People need a reliable resource they can reach to ask questions, get help placing an order, or obtain support after [...]

Offshore vs. Onshore Call Centers

By | 2016-10-31T21:52:07+00:00 July 22nd, 2016|Categories: Answering Service, Bilingual Agents, Call Center|

When a business is considering outsourcing its call center services, it must decide whether it wants to use offshore or onshore call centers. Offshore call centers are those operated outside the United States in countries like India and the Philippines. Onshore call centers are those operated here in the United States, like San Antonio answering service [...]

Customer Satisfaction Surveys: Qualitative vs. Quantitative Methods

By | 2016-10-31T21:52:07+00:00 July 15th, 2016|Categories: Survey|

When conducting customer support services surveys, there are two forms of questions you could include, which are qualitative and quantitative questions. Qualitative questions are considered “open-ended” questions, where respondents are free to respond and are not constricted to specific choices or options. Quantitative questions, on the other hand, are “closed-ended” questions and limit how respondents can [...]

The Advantages of a Virtual Receptionist

By | 2016-10-31T21:52:07+00:00 July 8th, 2016|Categories: Call Center, Virtual Receptionist|

There are several benefits your business can gain when you implement virtual receptionist answering services. Many small- and medium-sized businesses can find it challenging to ensure there is adequate phone coverage during business hours to handle call volumes, as well as after-hours customer service support. Both of these issues are easily overcome and just one of [...]