If you’re experiencing spikes in call volume and can’t keep up, you’re losing out on business. Even if your representatives manage to take every call, the added stress will make them less productive, lowering their chances of successfully converting callers into customers. Fortunately, there are a few ways to deal with call volume spikes, lessen the [...]
High call volume is when your business receives more calls than it typically does. And all businesses with phone customer service or technical support departments will experience unexpected spikes in call volume at some point in time. If your business is not equipped to handle a call surge, you risk customer dissatisfaction as well as employee [...]
Times are difficult right now for many small businesses, and while some are experiencing hits from state and city closure safety procedures, some industries are experiencing call spikes due to client questions, concerns, or orders. Nothing says ‘your call is important to us’ like having a friendly voice on the other end of the line, no [...]
A Live Answering Service can be a huge help this holiday season. Whether you’re in a retail or service industry, security, medical, or property management, the holidays can often show customer call spikes both in call volume and often, duration. But how can you handle these call spikes at a busy time of the year? What [...]
