At Personalized Communications, we think everyone deserves to be spoken to in the language of their choice that they are most comfortable communicating in! And that is why we offer bilingual agents for all of your call center needs. Did you know that 27% of Texans speak Spanish? And for many, Spanish is their first language, which [...]
There are many reasons for a spike in call volume, but that doesn’t mean it’s any easier for your team to handle. Let’s take a look at the most common reasons these spikes happen, as well as how to best handle these upticks in calls – because even during busy hours, your callers and customers shouldn’t [...]
Outsourcing is a huge hot-button issue in our culture lately. Whether you’re talking about outsourcing jobs in the automotive industry, clothing industry, or even call centers, you’ve surely heard grumbles about many different jobs being outsourced to cheaper areas or countries, just to save the company money. At Personalized Communications, we believe in supporting our community [...]
The beauty of working with a veteran, tested and true call center and live answering service company like Personalized Communications, is that we have the experience and expertise, knowledge and foundation, history and varied services to meet any needs you may have. Are you in a specific industry? Need a specific service or feature? Are you [...]
Did you know that 95.7% of call center clients view customer satisfaction as the most important aspect of customer service? Seems straightforward enough, right? But did you also know that only about 26% of call services customers say they believe customer support centers, or call centers, offer ‘great support’? This is a huge disparity that Personalized [...]
Personalized Communications gets a lot of questions about our services, packages and what each service means. In fact, many clients have difficulty distinguishing between answering services, a virtual office, or a marriage of the two – virtual office call answering services. If your business wants to know more about virtual office call answering services, or a [...]
There is something truly special about being part of a small business. We at Personalized Communications believe that being a part of the local community changes the market for the better. We not only understand this, we embrace it, and we have since 1975. We may work with companies that are not all based in Dallas, [...]
Times are always changing and getting ahead of trends before they swell is one of the best ways to stay on top of your industry’s game! Personalized Communications knows just how to stay ahead, as we are your leading Texas answering service every year. We make sure that our methods change and grow with the times, [...]
In the call center, proper organization is the key to ensuring that call-ins are routed to the right people at the right time. One of the strategies used to achieve efficient call routing is that of call disposition codes—labels that identify who’s calling, where they’re channeling in from, and what they’re calling for. If your sales [...]
There is a set of specific key phrases and terminology every call center agent should know that is universal and used throughout the industry. FCR (First Call Resolution): The goal or objective of every agent should be to attempt to resolve a customer’s issues on the first call. Blended Agent: This is a person who not [...]
