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So far Personalized Communications has created 520 blog entries.

Things You Need to Start a Profitable Business

By | 2016-12-12T22:03:33+00:00 November 29th, 2016|Categories: Call Center, General|

Going into business for yourself can be both scary and exciting at the same time. Before you jump headfirst into your new venture, it is vital to ensure you are prepared. Failing to plan and prepare will lead to setbacks and potentially kill your business dreams. Money – You will need money to start the business. [...]

Real Estate Agents: How a Virtual Receptionist Can Benefit You

By | 2016-12-12T22:06:34+00:00 November 22nd, 2016|Categories: Customer Support, Virtual Receptionist|

As a real estate agent, it is not uncommon to spend the majority of your day on the telephone talking to people. Your business relies on your ability to be personable and friendly to home buyers, and for sellers to sign a contract with you to represent them during their real estate transaction. With so much [...]

The Top Two Customer Service Trends of 2016

By | 2016-12-12T22:07:56+00:00 November 15th, 2016|Categories: Answering Service, Call Center, Outsourced Call Center|

Throughout 2016, customer service has been on every business owner’s mind. It has been one of the top priorities for companies of all sizes, from single-person operations run out of a home office and “mom and pop” stores to medium and global corporations. The reason customer service is so important is because businesses now realize the [...]

How to Attract and Retain Customers

By | 2016-11-20T17:51:09+00:00 November 8th, 2016|Categories: Answering Service, Customer Support|

In today’s marketplaces, people can easily switch between brands, products, and services at the drop of a hat, so to speak, especially if they receive poor customer service. In fact, customer service experiences are the leading factor when people are deciding whether to do business with a particular operation. While the quality of the products or [...]

Virtual Receptionists for Contractors and HVAC Businesses

By | 2016-10-31T21:52:05+00:00 October 29th, 2016|Categories: Virtual Receptionist|

Contractors and HVAC business owners often have seasonal operations where virtual receptionists are beneficial. During the off-months, or slow periods, you might be able to answer all of your phone calls and set appointments. However, once things pick up and the phone is ringing off the hook, either you have to stop working to take calls, [...]

Entrepreneurs Benefit from Virtual Receptionists

By | 2016-10-31T21:52:05+00:00 October 22nd, 2016|Categories: Virtual Receptionist|

Starting a new business often involves spending numerous hours each day devoted to some aspect of your new operation, from making phone calls to potential investors and establishing new vendor relationships to fielding phone calls from potential customers. It is no wonder why so many new entrepreneurs quickly find themselves getting burned out and sometimes walking [...]

Phrases Customer Service and Call Center Agents Should Avoid

By | 2016-10-31T21:52:05+00:00 October 15th, 2016|Categories: Call Center, Virtual Receptionist|

There are numerous phrases than can turn a fairly standard phone call from a customer into a truly horrible experience for the caller, as well as the call center agent handling the call. The reason these phrases have become big turn-offs for customers is largely due to their overuse, or their implied meanings, which are often [...]

5 Ways to Make Your Customers Love Your Business

By | 2016-10-31T21:52:07+00:00 October 8th, 2016|Categories: Customer Support, Quality Assurance|

Were you aware that it costs more to find new customers than implementing solutions to retain existing ones? In today’s highly competitive markets and industries, it is challenging to keep customers happy, but the payoff for doing so is it will keep them purchasing products and services from your business. The key to making customers happy [...]

The Advantages of a 24/7 Live Phone Answering Service

By | 2016-10-31T21:52:07+00:00 September 29th, 2016|Categories: Answering Service, Business Insight, Call Center|

How do your customers reach you when they need help or assistance with your products or services? Business owners of all size businesses need to carefully evaluate and consider this question in order to ensure they are providing their customers with the highest levels of customer service possible. Depending upon the type of business you own [...]

How to Handle Negative Customer Feedback Constructively

By | 2016-10-31T21:52:07+00:00 September 22nd, 2016|Categories: Answering Service, Call Center, Customer Support, General, Quality Assurance|

There are right and wrong ways to respond to negative customer feedback. It is important to develop the proper methods to ensure the success of your business. Today, customer feedback is a vital part of business development. Thanks largely in part to social media and customer feedback sites, people today are better informed about business practices [...]