24 Hour Answering Service

//24 Hour Answering Service

Medical Answering Services Provide Lifeline to Patients After Hours

By | 2016-10-31T21:52:07+00:00 May 22nd, 2016|Categories: 24 Hour Answering Service, Call Center, Outsourced Call Center|

Patients’ needs don’t end when their physician’s office closes in the afternoon. Many patient needs, such as reporting side effects from medication or inquiring about new symptoms, happen outside the traditional hours of 9 to 5. For patients and physicians in the Dallas area, a medical answering service can provide a critical connection outside office hours. [...]

Why Should You Make It Easy for Your Customers to Reach You?

By | 2016-10-31T21:52:07+00:00 May 8th, 2016|Categories: 24 Hour Answering Service, Call Center|

With more and more options for consumers these days, largely in part to technology and the Internet, one of the major determining factors consumers use to decide to buy products or services is how easy it is to reach the business if they have questions or need support. While many consumers enjoy being able to research [...]

11 Secrets to Providing Great Customer Service

By | 2016-10-31T21:52:08+00:00 March 14th, 2016|Categories: 24 Hour Answering Service, Answering Service, Call Center|

Customer service is often why consumers choose local small businesses over larger national chains. By offering a high level of customer service—getting to know consumers as individuals, offering around the clock answering service access, and forging strong bonds—smaller companies can provide a superior experience to larger firms. Giving customers a positive, memorable client support experience will [...]

Best Practices for a Successful CPA Business

By | 2016-10-31T21:52:10+00:00 November 24th, 2014|Categories: 24 Hour Answering Service, Answering Service, Business Insight, Call Center|

As the business world picks up and the economy slowly recovers, there is more demand for the services of a good CPA. How can you capitalize on this new influx of potential business? With the right tools, like up-to-date technology and a professional live answering service, you'll have no problem rolling the new business in. Invest [...]

How to Run a Successful Heating & Air Business in Austin, Texas

By | 2016-10-31T21:52:11+00:00 November 3rd, 2014|Categories: 24 Hour Answering Service, Business Insight, Call Center, Emergency Services|

If you're starting a new business of any kind, Austin is the place to be! Outpacing the growth of most other U.S. cities, Austin is in a post-recession building spree, and HVAC services are in demand. What does it take to be successful in this endeavor? Smart marketing, good call answering services, and a solid plan for [...]

When to Choose a Live Answering Service over Voicemail

By | 2016-10-31T21:52:12+00:00 July 18th, 2014|Categories: 24 Hour Answering Service, Answering Service, Bilingual Agents, Call Center, Emergency Services|

If your employees are taking up too much valuable work time answering phone calls, you are likely trying to decide between a live answering service and a voicemail service. Which of these is the better option for you in the long run? Here are some questions to ask in order to determine which is best for [...]

Why Your Texas Business Needs a Spanish Answering Service

By | 2016-10-31T21:52:12+00:00 July 9th, 2014|Categories: 24 Hour Answering Service, Answering Service, Bilingual Agents, Call Center, Emergency Services, Inbound Call Center|

Immigration is a huge news story these days, and everyone seems to have their own opinion about how the U.S. should handle immigrants. But the fact of the matter is, immigrants are here, and most likely are here to stay. Since Texas is so near the border, and there are lots of jobs here for those [...]

5 Tasks a Virtual Assistant Can Take Off Your Plate Now

By | 2016-10-31T21:52:13+00:00 June 18th, 2014|Categories: 24 Hour Answering Service, Answering Service, Business Insight, Call Center|

Have you ever thought you needed to clone yourself to get everything done? While the technology for human cloning is decades away, a virtual assistant can make you feel like you cloned yourself, almost doubling your capacity for getting things done. But, what could a virtual assistant do for you? 1. Bookkeeping If you spend several [...]

You Are Covered on Holidays

By | 2016-08-18T16:54:20+00:00 February 14th, 2014|Categories: 24 Hour Answering Service, Call Center|

There are a number of holidays throughout the year, from Thanksgiving, to President’s Day, to Memorial Day. You may offer all or none of these holidays off to your employees. Either way, your call center has you covered on any of these days. You can increase customer satisfaction, as well as employee satisfaction, by using these [...]