Knowing what to look for in a quality call center can be difficult when so many phone answering and call center businesses exist! Should you work local or go with the cheapest option? What about reviews, packages, services, and features? Do you really need coverage around the clock, or just during closed or busy hours? These [...]
Personalized Communications has been around for decades, and we’ve kept up with the times! This means we have worked with many industries, perfected many features, and offered many services to meet all of your live answering needs. We aren’t just a call center for medical industries, or law industries, we work with those divisions plus a [...]
Personalized Communications has been serving you since 1975 as your premier 24-hour inbound call center, and we’re proud to be a part of your community! We wanted to share our mission and history with our many loyal clients and say thank you for all the decades you’ve given us. Personalized Communications | Our Story The short [...]
At Personalized Communications, we think everyone deserves to be spoken to in the language of their choice that they are most comfortable communicating in! And that is why we offer bilingual agents for all of your call center needs. Did you know that 27% of Texans speak Spanish? And for many, Spanish is their first language, which [...]
Have you ever run a classified ad to search for new employees or used one of the many job-finding sites? They can be both a blessing and a burden because though you get your information and job openings in front of many more applicants and therefore find more qualified individuals, you will also get a lot [...]
Small businesses are more than merely numerous in the US, in fact, they account for over 99% of all businesses and number over 30 million! What does this mean? Well, besides the fact that the saying ‘small businesses are the backbone of America’ is true, it also means that small businesses often have very different needs, [...]
Personalized Communications offers a wide array of call center and live answering services, so it’s no wonder that sometimes our clients confuse our services or what the different parameters are. Take Event Registration and Appointment Scheduling and Confirmation – what’s the difference? What does each do? And how can these services help your small business? Let’s [...]
Active listening can dramatically improve the call experience of your team, agents, and customers – but how can you train your agents to be more active, better listeners, and more accurate? Easy! With these 10 tips from Personalized Communication. We want you, your callers, team, agency, everyone - even the higher-ups – to understand the great [...]
There are many reasons for a spike in call volume, but that doesn’t mean it’s any easier for your team to handle. Let’s take a look at the most common reasons these spikes happen, as well as how to best handle these upticks in calls – because even during busy hours, your callers and customers shouldn’t [...]
If you are having trouble with your outbound call success rate, then maybe you’re running into one of the below difficulties. But don’t worry, Personalized Communications is here to help! We have vast experience in outbound and inbound calling and love seeing the success rates of our clients rise. Learn about our top 5 ways to [...]
