Personalized Communications knows that many businesses are short on time – and that’s a good thing, it means you are busy and that business is going well! But that doesn’t mean you shouldn’t be finding out why business is going well with surveys and customer questionnaires. However, if you’re too busy, then who can complete customer loyalty [...]
Customer support and customer experience might sound similar, but they actually can cover different aspects of your customer’s time with you. And though many call centers offer customer service (or customer support) they might not be delivering a great customer experience, too. Personalized Communications thinks that customer support without a great experience, or vice versa, misses [...]
Deciding if your business needs a virtual answering service might not be a difficult choice but choosing a call center to provide your needed services sure can be! That is why Personalized Communications wanted to bring you our handy list of the 6 signs you should be looking for when hiring a virtual answering service. It [...]
A medical answering service can assist your business in many ways, from appointment scheduling and confirmations to taking calls during busy hours while strictly adhering to HIPAA standards. Whether you are a medical, dental or healthcare office, using a trusted medical answering service can save your staff time, and save you money. In fact, did you [...]
The beauty of working with a veteran, tested and true call center and live answering service company like Personalized Communications, is that we have the experience and expertise, knowledge and foundation, history and varied services to meet any needs you may have. Are you in a specific industry? Need a specific service or feature? Are you [...]
Much like our live answering services, there is a lot of variety in call center services. And though variety is the spice of life, it can also lead to some confusion, some miscommunication, and even some poor business decisions. However, at Personalized Communications, we want you to have all the details and knowledge so that you [...]
Personalized Communications holds our clients, our service, and our team in high esteem, which is why we have always provided the best options, pricing, and individualization to our customers and their businesses. But with so many call centers and answering services in Dallas, how can you be sure you are getting the best service? At Personalized [...]
Perhaps you have heard of custom messaging. Maybe you have even heard lofty claims about how it can help you and your business. Or maybe you’re only just now hearing about it for the first time. Regardless of your past experience with custom messaging, it can often create more questions than answers in our clients. Often, [...]
Personalized Communications wants your business to thrive, and we want you to be able to stay in the loop, even after-hours. That means we want to support your business, clients, and customers to the very best of our ability. Supporting you takes long-standing experience and a great team, along with the right technology and tools. Personalized [...]
Perhaps you have heard of order taking services or order entry services before. Perhaps you are curious about what these services do or how they can help you and your business? Or perhaps you have even had these services before with one of the other guys and simply weren’t satisfied. We understand; we hear you. And [...]
